Terms and Conditions

RETURNS POLICY

We aim to give you complete satisfaction however in the unlikely event that you are not entirely satisfied with your purchase our returns procedure is as follows:
Goods should be returned as sold within 30 days of purchase. We can exchange any goods, send replacements or refund your money providing the goods are returned to us in their original condition and packaging. The returned product must also have the invoice as proof of purchase.
Before returning the goods you must email the following address requesting a refund number and shipping details.
Returning goods is at your risk and expense, we strongly suggest you use a recognised carrier ensuring proof of delivery and insurance of the goods whilst in transit
.
None of the terms above effect your statutory rights as a consumer.

TERMS and CONDITIONS

How to order
Please use the shopping cart order system, telephone us or e-mail us with your enquiry including all your contact details.
Enquiries@dollshousewarehouse.com
Telephone: +44 (0) 1206 792218

In Person
This is a UK manufacturing and online business only and therefore we can only see the public by appointment only.

Office hours
Monday through Friday 9.00am to 5.00pm

How to Pay
Our online banking partners are Secure Trading. Through their highly secure credit card payment system they will process your order. We also accept cheques drawn on a UK bank, or credit card. Payment must be made and cleared prior to delivery.

Delivery Times
Providing we receive your order before midday through our web site your goods will be sent the same day for next day delivery. We will confirm with you the delivery details on taking your order.

VAT and Taxes
All prices quoted are in British £ and include VAT at 17.5%